Big Al's Pets - Bring Us Home

Big Al's Warehouse
Our Roots

In Business for over 40 years, Big Al's Aquarium Services Ltd. has grown from a small service company to a chain of 14 stores across Canada.

BigAlsPets.com is Born

In 1999 we recognized that with an e-commerce division backed by our vast buying power and huge inventory, over 21,000 products, we could offer our customers not only great savings and great selection, but also the convenience of round-the-clock shopping 24 hours a day via the internet, on their schedule.

We're Growing

We have grown from our original 10,000 square-foot warehouse in 1999 to an over 100,000 square foot state of the art distribution center. We have invested heavily in the latest technology to make sure the product you ordered is the product you receive; every item in your order is scanned for accuracy before it is shipped. Our delivery partner UPS has supplied us with a fully integrated software solution that virtually eliminates incorrect deliveries and speeds up deliveries to our customers.

We stock over 4 million dollars in inventory, giving you more selection with less back orders. We currently offer over 11,000 aquatic products from over 100 manufacturers; an inventory that continues to grow as we strive to bring you the best aquatic products at the best online price.

Our Delivery Partner

United Parcel Service (UPS) is more than a plain-vanilla delivery business. As the world's largest package-delivery company, UPS transports15 million packages and documents per business day throughout the US and to more than 200 countries and territories. The company's delivery operations use a fleet of about 92,000 motor vehicles and nearly 600 aircraft.

Customer Support

Our professional and educated Customer Support Team is dedicated to helping you in every way possible. From placing orders, product questions, aquarium troubles, to account issues, no inquiry is too large or too small, and our Customer Support Team will be there to help you every step of the way. We pride ourselves on our customer satisfaction; we are here to provide you with the help you need! Have an issue or question on a product you have received? Utilize our vast aquarium knowledge and ability to trouble shoot almost any product issue by phone in a timely fashion, and save you hours of frustrating tinkering and reading through manuals.

Take full advantage of our Customer Support Team by calling us at 1-888-824-4257

Big Al's Warehouse

Big Al's Warehouse Picture 2

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